RetroRex Return & Store Credit Policy
At RetroRex, we want to make sure you’re happy with your purchase while keeping our policies fair and straightforward. Below are our return and store credit terms.
️ Return & Refund Policy
Sealed, Unopened Products (Refund Eligible)
- You have 7 days from the delivery date to return a sealed, unopened product for a refund minus shipping costs.
- A 10% restocking fee may apply to cover processing costs.
- Shipping costs are non-refundable.
Opened or Used Products (Store Credit Only)
- If the seal is broken or the item has been opened/used, it cannot be refunded.
- Instead, you will receive store credit, which never expires and can be used toward future purchases.
- Returns must be made within 30 days of purchase.
Do Not Refuse Delivery
Refusing a package can cause unnecessary delays and complications. Instead:
- ✅ Accept the package, then request a return if needed.
- ✅ If an order is refused, it may take months to resolve.
️ 12-Month Warranty Coverage
- All new RetroRex gaming systems and accessories come with a 12-month hardware warranty.
- If your product has a hardware defect, we will provide a repair or exchange at no service cost.
- Shipping costs are not covered under warranty—return shipping is the customer’s responsibility.
Return Shipping Costs
- Customers are responsible for return shipping on all products.
- We do not provide return shipping labels.
❓ Need Help? Contact Us!
We’re here to help! If you have any issues, email us, and we’ll guide you through the process.
We’re always happy to assist!