1. What products do you offer?

RetroRex specializes in retro video games, consoles and accessories. We offer a curated selection of classic titles from platforms from the 80s, 90s and early 2000s. All of our products provide an authentic experience for reliving the classics you grew up to love.

2. How do I place an order?

To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is confirmed, you'll receive an email with the order details.

3. Which payment methods are accepted?

We offer a range of payment options, including credit/debit cards and other secure payment methods. Additionally, we support Sezzle, allowing you to pay for your purchases in installments without incurring any interest. Products will be shipped once the first payment is made. You can choose your preferred payment method during the checkout process. More information can be found here: https://shopper-help.sezzle.com/hc/en-us/articles/360046383031-What-is-Sezzle-and-how-does-it-work-

4. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Use this number to track your order on the respective shipping carrier's website.

5. What is your return policy?

Please refer to our Refund Policy for detailed information on eligibility, the refund process, and other related matters.

6. Do you ship internationally?

We proudly offer shipping within the United States. Unfortunately, we are unable to process or deliver orders to addresses beyond our coverage area.

7. Can I cancel my order?

You can cancel your order within 3 hours of purchase.

9. How can I contact customer support?

For any questions, concerns, or assistance, please contact our customer support team at [email protected] We are here to help you with anything related to your shopping experience.

10. Do you have a physical store?

Currently, RetroRex operates exclusively online. This allows us to reach a wider audience and provide a seamless shopping experience for retro gaming enthusiasts.