RetroRex Terms of Service

Welcome to RetroRex! These Terms and Conditions govern your use of our website (RetroRex.ca) and the purchase of products from RetroRex. By accessing our site or making a purchase, you agree to comply with and be bound by the following terms. Please read these terms carefully.

1. Account Registration & Responsibilities

  • To make a purchase on RetroRex.ca, you may be required to create an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to accept responsibility for all activities that occur under your account.
  • We reserve the right to terminate accounts if suspicious activity is detected.

2. Product Information & Availability

  • We strive to provide accurate and up-to-date product information but do not guarantee its completeness or accuracy.
  • Product images are for illustrative purposes only and may not always reflect exact product details.
  • Inventory availability is subject to change at any time without notice.

3. Pricing, Payment & Fraud Prevention

  • All prices are listed in Canadian dollars (CAD) and are subject to change without notice.
  • Payment must be made using the accepted payment methods on our site.
  • We reserve the right to refuse or cancel orders if fraudulent activity is suspected.
  • Chargebacks or unauthorized payment disputes may result in account suspension.

4. Shipping, Delivery & Lost Packages

  • Shipping times are estimates and not guaranteed.
  • We are not responsible for delays caused by third-party carriers.
  • Risk of loss and title for products pass to the buyer once the order is handed over to the carrier.
  • Lost or stolen packages must be handled through the shipping carrier’s claims process.

5. Returns, Refunds & Warranty Policy

  • Sealed, unopened products may be returned within 7 days for a refund (minus shipping costs and any applicable restocking fees).
  • Opened or used products are eligible for store credit within 30 days, but are not eligible for refunds.
  • Customers are responsible for return shipping costs.
  • Refusing delivery may result in delays and additional fees.
  • All new products come with a 12-month hardware warranty covering manufacturing defects (return shipping not included).

6. Intellectual Property Rights

  • All content on RetroRex.ca, including text, graphics, logos, and images, is the exclusive property of RetroRex and protected by Canadian copyright laws.
  • Unauthorized reproduction, modification, or distribution of any content is strictly prohibited.

7. Emulation Product Disclaimer

RetroRex provides emulation-based gaming hardware for enthusiasts and collectors. Our products are designed to allow users to play classic games through legal means.

Legal Compliance:

  • RetroRex does not sell or distribute copyrighted software, game ROMs, or BIOS files.
  • All software must be legally obtained by the user.
  • It is the buyer’s responsibility to ensure compliance with local copyright laws.

Intended Use:

  • Our emulation products are intended for personal use, archival purposes, and preservation of legally owned games.
  • We do not condone piracy or illegal software distribution.

Liability Disclaimer:

  • RetroRex is not responsible for how customers use their devices.
  • We do not offer support for third-party modifications, unauthorized software, or user-installed content.

By purchasing an emulation device from RetroRex, you agree to these terms.

8. Limitation of Liability

To the maximum extent permitted by law, RetroRex shall not be liable for any:

  • Direct, indirect, incidental, or consequential damages arising from the use of our website or products.
  • Loss of data, profits, or business opportunities.
  • Issues caused by third-party services (e.g., shipping carriers, payment processors).

9. Indemnification

You agree to indemnify and hold harmless RetroRex, its employees, and affiliates from any claims, liabilities, damages, or expenses arising from:

  • Your misuse of our website or products.
  • Your violation of these Terms of Service.
  • Any fraudulent or unauthorized transactions conducted through your account.

10. Changes to Terms & Conditions

  • We reserve the right to update these Terms at any time.
  • Changes take effect immediately upon posting on RetroRex.ca.
  • It is your responsibility to review these terms regularly.

11. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising under or related to these terms shall be resolved exclusively in the courts of Ontario, Canada.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, you can contact us at:

[email protected]

Thank you for choosing RetroRex. Enjoy your retro gaming experience!